Privacy Policy
Effective Date: May 4, 2025
Company Name: VGAMES - SOCIETÀ A RESPONSABILITÀ LIMITATA SEMPLIFICATA
Email: VGAMESSOCIETA@outlook.com
At VGAMES - S.R.L.S., we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our electronic products.
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1. Data We Collect
We collect the following types of personal data:
• Identity Data: Name, billing/shipping address, email address, phone number.
• Payment Data: Payment method, transaction ID (processed securely by third-party payment processors like PayPal or Stripe — we do not store your credit card numbers).
• Order Data: Products purchased, order number, delivery preferences.
• Technical Data: IP address, browser type, time zone, device type.
• Marketing Preferences: Newsletter subscription status, cookie preferences.
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2. How We Use Your Data
We use your data for the following purposes:
• To process and deliver your orders
• To provide customer support and after-sales service
• To send transactional and promotional emails (if subscribed)
• To detect and prevent fraud
• To improve our website’s performance and user experience
• To comply with legal obligations under EU/Italian law
We never sell your personal data.
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3. Legal Basis for Processing
Under the GDPR, we process your personal data on the following bases:
• Contractual necessity – to fulfill an order or service request
• Consent – for email marketing and optional cookies
• Legal compliance – to meet tax and accounting requirements
• Legitimate interest – to improve customer service and security
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4. Data Storage & Security
• We store your data securely using encrypted servers hosted in the EU.
• Access to your data is limited to authorized employees and trusted service providers.
• We use HTTPS, firewalls, and SSL encryption to protect transactions and data transmission.
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5. Data Retention
We keep your data only for as long as necessary:
• Order and payment data: up to 10 years (for tax/legal obligations)
• Account and contact information: until you delete your account or unsubscribe
• Technical/cookie data: 6–24 months, depending on usage and consent
You may request early deletion by contacting us at VGAMESSOCIETA@outlook.com.
⸻
6. Your Rights (EU Customers)
You have the right to:
• Access a copy of your personal data
• Request correction or deletion
• Object to certain types of processing
• Withdraw consent at any time
• Request data portability (transfer to another provider)
• File a complaint with your local Data Protection Authority
⸻
7. Cookies
We use cookies to enhance your experience and analyze site traffic. You can accept or reject cookies via the pop-up or browser settings. See our Cookie Policy for more details.
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8. Third-Party Services
We may share data with trusted partners to operate the site, such as:
• Payment Processors (e.g., PayPal, Stripe)
• Shipping Providers
• Email Platforms (e.g., Mailchimp)
• Analytics Tools (e.g., Google Analytics – IP anonymized)
All third parties are GDPR-compliant.
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9. Changes to This Policy
We may update this policy to reflect legal or operational changes. The latest version will always be published here with the “Effective Date” at the top.
⸻
10. Contact Us
If you have any questions or concerns about your privacy, please contact us:
Email: VGAMESSOCIETA@outlook.com
Company Address: Via Beato Cristiano Franco 22, 80144 Napoli, Italy
Company Name: VGAMES - SOCIETÀ A RESPONSABILITÀ LIMITATA SEMPLIFICATA
Email: VGAMESSOCIETA@outlook.com
At VGAMES - S.R.L.S., we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our electronic products.
⸻
1. Data We Collect
We collect the following types of personal data:
• Identity Data: Name, billing/shipping address, email address, phone number.
• Payment Data: Payment method, transaction ID (processed securely by third-party payment processors like PayPal or Stripe — we do not store your credit card numbers).
• Order Data: Products purchased, order number, delivery preferences.
• Technical Data: IP address, browser type, time zone, device type.
• Marketing Preferences: Newsletter subscription status, cookie preferences.
⸻
2. How We Use Your Data
We use your data for the following purposes:
• To process and deliver your orders
• To provide customer support and after-sales service
• To send transactional and promotional emails (if subscribed)
• To detect and prevent fraud
• To improve our website’s performance and user experience
• To comply with legal obligations under EU/Italian law
We never sell your personal data.
⸻
3. Legal Basis for Processing
Under the GDPR, we process your personal data on the following bases:
• Contractual necessity – to fulfill an order or service request
• Consent – for email marketing and optional cookies
• Legal compliance – to meet tax and accounting requirements
• Legitimate interest – to improve customer service and security
⸻
4. Data Storage & Security
• We store your data securely using encrypted servers hosted in the EU.
• Access to your data is limited to authorized employees and trusted service providers.
• We use HTTPS, firewalls, and SSL encryption to protect transactions and data transmission.
⸻
5. Data Retention
We keep your data only for as long as necessary:
• Order and payment data: up to 10 years (for tax/legal obligations)
• Account and contact information: until you delete your account or unsubscribe
• Technical/cookie data: 6–24 months, depending on usage and consent
You may request early deletion by contacting us at VGAMESSOCIETA@outlook.com.
⸻
6. Your Rights (EU Customers)
You have the right to:
• Access a copy of your personal data
• Request correction or deletion
• Object to certain types of processing
• Withdraw consent at any time
• Request data portability (transfer to another provider)
• File a complaint with your local Data Protection Authority
⸻
7. Cookies
We use cookies to enhance your experience and analyze site traffic. You can accept or reject cookies via the pop-up or browser settings. See our Cookie Policy for more details.
⸻
8. Third-Party Services
We may share data with trusted partners to operate the site, such as:
• Payment Processors (e.g., PayPal, Stripe)
• Shipping Providers
• Email Platforms (e.g., Mailchimp)
• Analytics Tools (e.g., Google Analytics – IP anonymized)
All third parties are GDPR-compliant.
⸻
9. Changes to This Policy
We may update this policy to reflect legal or operational changes. The latest version will always be published here with the “Effective Date” at the top.
⸻
10. Contact Us
If you have any questions or concerns about your privacy, please contact us:
Email: VGAMESSOCIETA@outlook.com
Company Address: Via Beato Cristiano Franco 22, 80144 Napoli, Italy