Effective Date: May 4, 2025

Company Name: VGAMES – SOCIETÀ A RESPONSABILITÀ LIMITATA SEMPLIFICATA

Email: VGAMESSOCIETA@outlook.com

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your electronic product, you may request a return or refund under the terms below.

1. Eligibility for Return

You may return products under the following conditions:

  • Return Window: Items must be returned within 14 days of delivery
  • Condition: Products must be unused, in original packaging, with all accessories, manuals, and tags
  • Proof of Purchase: A valid order number or receipt is required

Note: For hygiene and safety reasons, opened headphones, earphones, and personal care electronics cannot be returned unless faulty.

2. Non-Returnable Items

The following items are not eligible for return:

  • Downloadable or digital products
  • Gift cards or vouchers
  • Custom or personalized products
  • Products damaged by misuse, negligence, or unauthorized repair

3. How to Request a Return

Please follow these steps:

  1. Contact Us via email at VGAMESSOCIETA@outlook.com with your order number and reason for return
  2. We will reply within 2 business days with a return authorization and instructions
  3. Pack the product securely and send it to the return address provided
  4. Once received and inspected, we will notify you of the approval or rejection of your refund

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or shipped incorrectly
  • We recommend using a tracked and insured shipping method — we are not responsible for lost return parcels

5. Refunds

Once your return is approved:

  • Refunds are issued to your original payment method within 5–10 business days
  • You will receive a confirmation email once the refund is processed
  • Original shipping costs are non-refundable, unless the return is due to an error on our part

6. Damaged or Faulty Products

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 48 hours of delivery
  • Provide clear photos or video showing the issue
  • We will arrange a replacement or full refund, including shipping costs

7. Exchanges

We currently do not offer direct exchanges. If you want to change a product, please return the item for a refund and place a new order.

8. Warranty Claims

Many of our electronics come with a manufacturer’s warranty (6–24 months, depending on the product). If your item develops a fault after the return period:

  • Contact us with the details and serial number (if applicable)
  • We’ll assist with the warranty process or replacement

9. Contact Information

If you have any questions about our return policy or need help with a return:

📧 Email: VGAMESSOCIETA@outlook.com

📍 Return Address: Will be provided upon approval of your return request