1. Shipping Regions

We currently ship to the following areas:

  • 🇮🇹 Italy – Full nationwide coverage
  • 🇪🇺 European Union countries
  • 🌍 Selected international destinations – Available at checkout

If your country is not listed, please contact us to confirm availability.

2. Processing Time

  • Order Processing: Orders are usually processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Times

Estimated delivery times from the dispatch date:

RegionEstimated Time
Italy2–4 business days
Europe4–7 business days
International7–15 business days

4. Shipping Costs

Shipping fees are calculated at checkout and may vary depending on:

  • Order weight and dimensions
  • Delivery destination
  • Shipping method selected

We occasionally offer free shipping promotions — stay subscribed to our newsletter!

5. Order Tracking

  • Once shipped, you will receive a tracking number via email.
  • You can track your parcel on the courier’s website or through the tracking link provided.
  • If your order hasn’t arrived after the estimated time, contact us at VGAMESSOCIETA@outlook.com.

6. Delivery Issues & Responsibility

  • Incorrect Addresses: Customers are responsible for ensuring all shipping details are accurate.
  • Lost or Stolen Packages: If your package is lost or marked delivered but not received, we’ll help file a claim with the carrier.
  • Damaged Items: Please notify us within 48 hours of delivery with photos of the damage for a resolution.

7. Customs & Import Duties (International Orders)

For orders shipped outside the European Union:

  • Customs duties, VAT, or import fees may be charged by your local government.
  • These charges are not included in your order total and are the customer’s responsibility.

8. Shipping Carriers

We work with trusted carriers, including:

  • Poste Italiane
  • DHL / UPS / FedEx (for express and international orders)
  • GLS / SDA (for domestic & EU)

The choice of courier depends on your location and selected shipping method.

9. Shipping Restrictions

  • We do not ship to P.O. Boxes, military addresses, or sanctioned countries.
  • Certain electronic products (e.g., lithium batteries) may have restrictions depending on your country’s regulations.

10. Questions or Support

If you have any questions regarding your shipment, feel free to reach out:

📧 Email: VGAMESSOCIETA@outlook.com

🕐 Customer Service Hours: Monday–Friday, 9:00–18:00 (CET)