How do I place an order?

Simply browse our product categories, click “Add to Cart” for the items you like, and proceed to checkout. Fill in your shipping and payment details to complete your purchase.

Can I change or cancel my order?

Yes, but only if your order hasn’t been shipped. Please contact us as soon as possible at VGAMESSOCIETA@outlook.com with your order number.

Will I receive a confirmation email?

Yes, after a successful purchase, a confirmation email with your order details will be sent immediately.

Are your electronic products genuine and tested?

Yes. All our products are 100% authentic, quality-checked, and tested by our team or certified suppliers before shipping.

What if a product is out of stock?

If an item is unavailable, it will be marked as “Out of Stock” on our website. You may contact us to inquire about restocking timelines.

Are your electronic products genuine and tested?

Yes. All our products are 100% authentic, quality-checked, and tested by our team or certified suppliers before shipping.

What if a product is out of stock?

If an item is unavailable, it will be marked as “Out of Stock” on our website. You may contact us to inquire about restocking timelines.

What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • PayPal

  • Apple Pay / Google Pay (if supported)

  • Local payment gateways (depending on your region)

Is your website secure for transactions?

Absolutely. We use SSL encryption and secure checkout technology to protect all transactions and personal data.

Do prices include VAT?

Yes, all product prices include VAT for EU customers. If you’re outside the EU, additional duties or customs may apply upon delivery.

Do you ship internationally?

  • Yes. We ship to most countries worldwide. Shipping availability will be shown at checkout based on your location.

How long does delivery take?

  • Italy: 2–4 business days

  • Europe: 4–7 business days

  • Other countries: 7–15 business days

How can I track my order?

Once shipped, you’ll receive an email with your tracking number and a link to track the package.

What if my package is lost or delayed?

If your order is significantly delayed or lost, please contact our support team at VGAMESSOCIETA@outlook.com. We will investigate and provide a solution or refund if necessary.

What is your return policy?

You may return products within 14 days of receiving them, provided they are in original condition and packaging.

Are return shipping fees covered?

Return shipping fees are the responsibility of the buyer unless the product was defective or shipped in error.

When will I receive my refund?

Once the returned product is inspected and approved, your refund will be processed within 7 business days.

Do I need an account to make a purchase?

No, guest checkout is available. However, creating an account lets you track orders, save addresses, and access special offers.

How can I contact VGAMES customer support?

You can email us at VGAMESSOCIETA@outlook.com. We respond within 24–48 hours on business days.